Thank you for shopping at Arya Collections by Usha’s Lakshmi Ganapathi Handlooms. We aim to provide you with high-quality Indian clothing and ensure your satisfaction. In the rare event that your purchase arrives damaged during the delivery process, we offer a refund or return policy under specific conditions:
Eligibility for Refund or Return:
Refunds or returns are only applicable if the customer submits a detailed unboxing video clearly showing the damaged or faulty item received.
Any damage must be reported within 7 days of delivery. Please contact us through our Contact Page to initiate the process.
We require clear images or video evidence of the damaged item, its packaging, and any related shipping labels.
Verification Process:
Upon receipt of the unboxing video or images, our team will verify the damage during the delivery process. We may request additional information if needed.
Verification usually takes [1-2] business days.
Conditions for Refund or Return:
Products must be unused, unworn, and in the same condition as received.
Original tags, labels, and packaging must be intact and undamaged.
Any alterations or modifications to the product will void eligibility for a refund or return.
Denial of Refund or Return:
Arya Collections reserves the right to deny refunds or returns if:
The unboxing video or images are unclear, incomplete, or do not meet the necessary criteria.
Damage is not related to the delivery process but due to mishandling or misuse after receipt.
Suspicions of fraudulent claims or scams are detected.
Refund or Return Process:
Upon approval, refunds will be processed within [number of days] business days through the original payment method used during purchase.
For returns, we will provide a return shipping label or instructions for sending back the damaged item.
Returns must be shipped within [number of days] days of approval.
Exchanges:
We do not offer direct exchanges. Customers may return the damaged item and place a new order for the desired product.
Contact Us:
For any queries or assistance regarding refunds or returns, please reach out to us through our Contact Page.
Note:
All decisions regarding refunds or returns are at the discretion of Arya Collections by Usha’s Lakshmi Ganapathi Handlooms.
This policy is effective from [16-11-2023]. Arya Collections reserves the right to modify or update this policy at any time without prior notice.